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General Information

At Nature Lab Skincare we are always happy to hear from you, whether you have a question about

our products or general information you would like answered, comments or any

special requests, simply contact us on one of the following:

* Contact Us Page

Online Form

* Over the Phone:

+61 413 000 676


* E-mail









Refund and Exchange Policy

In the event that you are not 100% satisfied with any of our products, please notify us withing 14 days of purchase for and exchange or refund.

Please note: REFUNDS ARE ONLY on our Soothing Cream.

All OTHER ITEMS, we will honour an exchange for another item of equal or lesser value; please send item/s back to our office or nearest event, in order to process the exchange.

Please contact our office to discuss and organise the exchange.

Please note: There is NO refunds or exchanges on SALE items. SALE IS FINAL.

Nature Lab Skincare accepts no liability for the incorrect use of the products.



Prior to use: Customers should always refer to the label as affixed to each product which are current at the time of supply of the product.

The information provided is for educational purposes only. Individuals receiving this information must exercise their independent judgment in determining its appropriateness for a particular purpose or use.

As the ordinary or otherwise use(s) of products is outside the control of Nature Lab Skincare, no representation or warranty, expressed or implied, is made as to the effect(s) of such use(s), (including damage or injury), or the results obtained. Nature Lab Skincare expressly disclaims responsibility as to the ordinary or otherwise use(s). Furthermore, nothing contained herein should be considered as a recommendation by Nature Lab Skincare as to the fitness for any use. The liability of Nature Lab Skincare is limited to the value of the goods and does not include any consequential losses.

Nature Lab Skincare shall not be liable for any errors or delays in the content, or for any actions taken in reliance thereon.

Nature Lab Skincare shall not be responsible for any damages resulting from use of or reliance upon this information.

The user of the product is solely responsible for compliance with all laws and regulations applying to the use of the products, including intellectual property rights of third parties.